Social Support for Connection & Participation

Client-led and client-centred support: no distractions, just attentive, personalised and engaging support

   Our standard personal care goes beyond daily tasks, centring on each client’s interests, preferences and abilities. We integrate meaningful activities into care routines, whether its movie marathons in a client’s first language, cooking favourite meals together, reading favorite books, listening to meaningful music, creating simple art projects, or enjoying time in nature, our personal care also builds shares knowledge, invites connection, developes skills, independence and confidence.

Our unique support model specialises in the provision of meaningful activities, proven to enhance qualitiy of life by fostering social connection and encouraging participation. All activities are designed and tailored to suit client's current capacity, skill level and interests and delivered by our qualified support staff, with the specific aims of reducing isolation and strengthening personal identity. 

Our support services are designed to uphold the Aged Care Quality Standards by promoting choice, dignity, independence and meaningful participation at every stage of life. 

Support With a Difference

Similarly to all support workers, we visit clients regularly, over an agreed period to provide practical assistance, companionship and community engagement support that helps people stay connected, maintain relationships and participate in activities that are meaningful to them.

We offer:

  • Standard, everyday support-worker functions (daily living assistance, domestic tasks, personal support, mobility, transport, social access), including:

    • Accompaniment to community, cultural, and social events, including local outings and group activities

    • Creative, recreational, and leisure activities

    • Cultural and identity support, celebrating heritage, language, and traditions

    • Assistance with culturally approapriate meal preparation

    • Skill-building and capacity development to maintain independence and engagement in daily life

    and

  • Enhanced, specialised activities — cultural, creative, legacy, life-story, reminiscence, meaningful engagement, wellness via massage/bodywork, emotional support, etc.

The following services and their outcomes are all designed to align with NDIS and Support at Home goals, supporting clients’ wellbeing, independence, and meaningful engagement in their communities.

Our Whole-of-Life Wellness Support Service Rates

Our rates for support services, which include life-story work,  reminiscence therapy, vigil keeping, home archive and home organising, and bucket-list support, are set by the Fair Work Social, Community, Home Care and Disability Services Industry Award. We have made these rates consistent to ensure flexibility across services: You select the services that best suit your changing needs, the cost remains consistant.  Below are our current rates:

Weekday 7am-5pm $47p/h / Weekday 5.01pm -6.59am $58 p/h Saturday$60.50p/h / Sunday & Public Holidays $80.80 p/h

Minimum bookings: 2.5 hours

Reminiscence Activities

Reminiscence therapy involves reflecting on past experiences to promote emotional well-being and cognitive health. Proven to reduce feelings of loneliness and improve mood, it has also been shown to support memory and cognitive function, particularly in those living with dementia.

Conversations are recorded, with permission, by our experienced oral historian and support worker to ensure these memories and koweldges are passed down to future generations.   

 

New & Special Experiences

Ditch the shopping centre!! We support individuals and families in identifying, planning, and fulfilling meaningful goals, wishes, or experiences.

Our support team will take you on trips to galleries, museums, concerts, wineries, sporting games, church, markets - whereever you find joy, happiness and comfort.

Rooted in trauma-informed care and the principles of choice and connection, we help turn aspirations into meaningful moments that enrich life’s journey. 

 

Creative Projects

Whether it's learning or refining a new skill, finding the courage to get up on stage, exhibit your work, reconnect with someone special or visit a favourite place our support staff say, 'Yes, we can!'

We provide structured creative projects, specifically designed for older adults. These activities support emotional, social, and cultural wellbeing, align with the Aged Care Quality Standards and Support at Home framework, and integrate with individual care plans, fostering dignity, autonomy, and meaningful engagement for clients. We can find ways to develop, reignite, modify or collate skills, talents and interests, offering meaningful activities for clients to do with support workers and independantly in the comfort of their own home and community. 

Our evidenced-backed, narrative-based approach enables clients to reflect, share, and shape their own stories, fostering empowerment, social participation, and independence in line with approved NDIS and Support at Home plan outcomes.

Projects might include:

  • Life-story books, podcasts and short films

  • Oral histories

  • Publications
  • Songbooks
  • Photography and painting projects, publications $ exhibitions

  • Memory quilts or textile patches

  • Photo-captioning sessions

  • Object-based displays of experience

  • Time capules

 

Family Archiving 

Legacy Organising is designed to help you thoughtfully curate and digitise heirlooms, photographs, keepsakes, and historical documents—transforming them into an organised, meaningful archive that can be passed down to future generations.

The process involves careful sorting, organising, and contextualising your family’s history to ensure the stories behind the items are preserved and easy to access. Using archival techniques and museum-standard practices, we offer services that include digitisation, labelling, and creating narratives around photographs and memorabilia.

 

Keeping Vigil

We offer support and guidances to enable family members to hold vigil keeping offers calm, compassionate presence in the final hours or days of life. Whether at home, in hospital, or residential care, this service provides practical and emotional support for the dying person and their loved ones. It may include gentle touch, guided relaxation, music, reading aloud, prayer or simply holding space.

Each vigil is shaped by the wishes, culture, and values of the central person and their loved ones. 

 

Rituals for Connection 

These rituals offer low-intensity, meaningful engagement that aligns with wellbeing and social participation outcomes recognised under current Aged Care Quality Standards. Activities using candles, flowers, memory objects, seasonal tables, natural materials or gentle sensory elements help clients regulate mood, remain cognitively stimulated and maintain cultural or personal identity, all of which are approved purposes for support hours. Incorporating nature—through flowers, leaves, light, scent or seasonal themes—also supports grounding, emotional regulation and orientation to time and environment, meeting requirements for activities that promote emotional wellbeing, autonomy and quality of life.